I am a terrible interviewer when it comes to hiring someone. The main problem: I talk too much. Many times, I find myself “selling” the prospective team member on the company and the position, rather than doing a proper investigation. While the prospect may end up “sold,” I have failed.
After about a week, I wonder, “What have I done?”
After reading many materials on the subject, I have come up with 3 improvements on the process.
[dc]A[/dc] friend of mine overheard a conversation in the lobby of a local business recently. A man was asking about the delivery of a requested product and the receptionist, the chief of first impressions, was less than understanding.
“We don’t even know what your house looks like,” the receptionist said. The defensiveness in the tone of the receptionist caused the customer to raise his voice. Luckily, a supervisor also overheard the conversation and quickly moved in to resolve things.