Are you in the tourism business? Does your company affect the tourism business? Before you answer, ponder the following: Do I or any of my employees come into contact with the public, and is it possible that contact could affect someone’s perception of our area?
A few of years ago, we had some friends visit from out of state. During their time here, they shopped throughout the local area and spent a significant amount of money (at least by my standards.)
Once they returned from their shopping extravaganza, a couple of my friends’ daughters realized the items they had bought just didn’t fit right.
These friends were due to leave before they could go back to the store and ask for a refund or exchange, so they asked my wife to take care of it.
About a week later, my wife was able to return to the local store to take care of the refund/exchange.
To her dismay, the store clerk would not take the return.
While she did have her receipt, the tags were missing from the clothing. The fact they could not accept the return was not an issue for us, we certainly understand the myriad of return policies among retailers. What did bother her, however was the attitude the clerk displayed throughout the entire process.